Liz Gilleran

design × data × research

Hi, I’m Liz, a…

Designer and Researcher.

Raised on the Internet via the Neopets’ omelette, I now design at the messy intersection of data science, visual storytelling, and human behaviour. I turn complicated problems into interfaces people actually want to use.

About my Career

I’ve worked across product (UX/UI), service and dabbled in content design.

My journey has taken me from consultancy roles at industry leaders like ThoughtWorks to strategic design projects that have driven meaningful change and innovation at many different organisations. This is just a fraction:

I am deeply committed to inclusivity, innovation, and integrity in all my work. I began my career in research and development at CSIRO’s Data61, working on artificial intelligence and data technology projects. I possess a well rounded knowledge in managing research projects and research ethics. I have experience in working with vulnerable user groups.

I have web development skills and understanding. Having worked extensively on web accessibility starting in Government and NFPs. I have experience in both accessibility tiger teams and audits for WCAG.

My Core Values

Integrity 🤝

Committing to working to the highest standards possible with every project to maintain quality solutions deeply integrated with user needs

Serenity ♾️

Believing even in being open to challenging situations. That when solutions have pitfalls, this can be approached mindfully as opportunities.

Vision ⛰️

Designing forward-thinking solutions that meet users’ needs today and tomorrow. Acknowledging potential problems with a future-focussed mindset.

Equality 🟰

Designing with empathy to create equal access for all users. Building with materials that need to be accessibility ready where available.

Patience 😌

Taking the time to understand and address complex challenges thoughtfully. We may make mistakes, but acknowledging them and pivoting should be encouraged.

Always Test 🧪

Creation often leads to important discoveries through testing solutions, my time working in startups has emphasised the benefits of trialling new technology.

Collaboration 🗣️

No lone geniuses. Prioritising participatory design and codesign approaches in all my work to leverage team insights from the outset.

Security 🔒

Ensuring user data and privacy are always protected. Treated with the upmost care.

Respect ❤️

Valuing diverse perspectives and fostering an inclusive environment. One solution can never fit all.

Key Skills and Expertise

  • When it comes to creating wireframes, prototypes, and high-fidelity designs, I am as practiced as Rafael Nadal is at tennis.
  • I love analysing data, and I have certifications in Python and Tableau in doing so on customer data. I think UX discovery should incorporate this more. Is your company doing this? Get in touch.
  • I am highly skilled in applying design thinking principles to solve complex problems. If you have a gnarly problem that needs a patient person to chip away at it, that’s me.
  • How complicated? I’ve worked on bringing UX to technology as complicated as homomorphically encrypted machine learning, privacy preserving APIs, an actual programming language, as well as service design thinking to areas like cybersecurity and cloud technology.
  • I combine technical know-how with curiosity. I’ve worked closely with engineers for my entire career, and I emphasise collaboration and sharing over relying on lone genius.

Testimonials

Liz is a brilliant and incisive researcher with an unusual ability to synthesise perspectives, illuminate the key questions in multi-stakeholder problems and co-design powerful strategic interventions and responses. I’ve seen her coax groups that began with very little common ground or shared language into joining her on a journey to understand each other and the systems they are working with.

Viveka Weiley, Leader of Future Digital Worlds at CSIRO Data61

I had the pleasure of working with Liz on a strategic piece of work for a client. I enjoyed the experience, as she brought a significant customer focus and perspective to the work. Working directly with the client and pairing, the collaboration sessions we participated in showed me the excellent work Liz is capable of.

Michael Joyce, Principal Engineering Consultant Thoughtworks NZ

Liz brings a tsunami of good vibes and energy to her work. She cares very deeply about her customers and clients and dives deeply into seemingly impenetrable quagmires of data, emerging with a carefully considered holistic analysis of what she finds. Along the way I’ve seen her build strong relationships with people she’s interviewed over very short periods of time.

Andy Marks, Head of Engineering, Moula

I was thrilled with the work Liz and the team did with the Greens. Liz brought a lot of technical, legislative, and contextual knowledge that levelled up the Greens’ accessibility knowledge and proficiency. We learned a lot about WCAG, and where WCAG isn’t enough and then Liz stepped us through design considerations and testing tools. What truly stood out to me though is Liz’s depth of knowledge beyond the specifications.

John Twyman, Head of IT, Australian Greens